Experience Management (XM) Democratized

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Experience Management (XM) is the process of designing experiences that will delight customers, employees, and other stakeholders. It involves crafting and measuring the journeys that organizations want for their stakeholders. For customers, this includes brand, product, and services awareness, learning about and evaluating those offerings from among competitors, and further engagement with organizations (e.g., purchasing, support, community engagement, loyalty and engagement). For employees, this includes attraction to the organization, self-selection into and through the application and onboarding processes, growth, development, and performance within the organization.

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Customer Experience (CX)

Customer Experience (CX) management is a strategic approach to managing customer interactions and experiences with a brand or business. It encompasses all aspects of the customer journey, from initial contact to post-purchase follow-up.

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Employee Experience (EX)

Employee Experience (EX) management is a strategic approach to improving the workplace experience of employees. EX is all about creating an environment where employees are engaged, motivated, and productive.

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Product Experience (PX)

Product Experience (PX) is an approach to managing the end-to-end experience of a customer using a product or service. This approach helps businesses ensure that their customers have a positive and seamless experience when interacting with their products or services.

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Brand Experience (BX)

Brand Experience (BX) management is the process of creating and managing a customer's perception of a brand. It involves all the interactions that customers have with the brand, from initial awareness to purchase and beyond. 

Common Services

Experience management (XM) encompasses various services aimed at understanding and improving the experiences of customers, employees, and other stakeholders. Common services falling under the XM umbrella include customer experience (CX) management, employee experience (EX) management, user experience (UX) design, and brand experience management. CX management involves measuring customer satisfaction and loyalty to enhance products or services. EX management focuses on creating a positive work environment to improve employee productivity and engagement. UX design aims to optimize user interaction with digital platforms or products. Brand experience management ensures that all touchpoints align with the brand vision to build strong customer relationships.

Customer satisfaction

Customer Satisfaction

Customer Satisfaction is essential for any successful business. Customer satisfaction (CSAT) provides a reliable way to measure how well your company’s products, services, and customer experience stack up against customer expectations. With CSAT, you can quickly identify areas of improvement in order to provide the best possible service. From increased word-of-mouth referrals and improved customer relationships to greater brand loyalty and higher sales revenue – companies that prioritize customer satisfaction will benefit from many positive outcomes.
 

Employee Engagement

Employee Engagement can be a game-changer for businesses. When employees are engaged, they bring enthusiasm and dedication to their job – leading to increased productivity, creativity, collaboration, loyalty and morale. An employee who is happy in their job will produce better results than one who simply goes through the motions every day. Investing in your employees’ engagement should be an essential part of any business strategy – it’s a sound investment that pays dividends in the long run.
 

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Employee Pulse

Pulse surveys are an effective way to keep tabs on employee satisfaction and morale. By providing an easy method of collecting employee feedback, pulse surveys create a regular channel for open dialogue between employees and employers. They provide data in real-time so that problems or concerns can be acted upon quickly. Conducting pulse surveys also reinforces the idea that you value your employees’ opinions and care about their work environment and experiences.
 

A Selection of Clients

We have achieved some great results for both large and small organizations! Will you let us add you to this collection?

BureauofReclamation
FranklinDiscoveryAcademy
Fntn NU SKIN llogo.indd
Redbox
EvergreenTreatmentServices
LexingtonLaw
Coinstar
Progrexion
Credit
MyExcelia
CreditRepair
Microsoft
GraniteSchoolDistrict
Paychex
LisaAnnEdwards
DX
FoxNewsSeattle
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Testimonials

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In science, the instruction manual for how to create delightful customer, employee, product, and brand experiences is at your fingertips. Let us help you unlock the potential for science to successfully guide your next moves.
 

Get In Touch

+1 (801) 260.2320
mark@XMscience.com
Vineyard, Utah USA